Product Manager - Merchant Experience
We’re looking for a passionate Product Manager to be part of our core Merchant Experience team
About Montonio:
Montonio is an e-commerce checkout platform, loved by over 8000 merchants in the Baltics, Finland, and Poland. To date, we have raised nearly 19M € from Index Ventures and the people who built Wise, Bolt, and Pipedrive. With our modular approach, we are disrupting the e-commerce industry and building a new way of checkout 🚀.
About the team:
The Merchant Experience team is responsible for many products and flows in Montonio, including:
- Onboarding
- Product Activation
- Partner System (internal Merchant tooling)
- Invoicing
The team’s goals are often defined by metrics like conversion, new product activations, retention, NPS and various internal automations.
The team is fully based in Tallinn.
The role:
- Lead a cross-functional team: Drive efforts to make our Merchant Experience as seamless as possible – from onboarding and product activation to daily interactions with our internal Partner System.
- Become the biggest merchant advocate: Deeply understand our merchants and their challenges. Leverage customer feedback, data insights, and our broader vision to shape your product strategy, goals, and roadmap.
- Engage across the organisation: Collaborate and communicate effectively at all levels, from CEO to all operational teams (CS, Sales, AML, Finance, etc.)
- Solve problems big and small: Be ready to tackle any issue, whether it’s a small manual fix or a major strategic decision – if it brings value to our merchants, it’s worth your time.
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Embrace our values: Live by our core values and bring a passion for creating impactful, meaningful change and get ready for the ride! 🚀
Our expectations for you:
- You have excellent product management skills and experience leading product development teams
- You have a track record of taking ideas to execution
- You have an ultimate customer (merchant) focus
- You have an ability to take ownership independently and you are accountable for delivering results
- You’re a skilled communicator
- You can collect, analyse and take use of data
- You are curious, adaptable and open to challenges
What we offer:
- You would be joining Montonio at a very opportune time. We’re still a team of 60 people and we are growing. It is a very exciting time that enables the possibility to be part of shaping the organisation, our products, and Montonio's brand.
- A competitive salary based on skill and experience 💰
- Company stock options 📈
- 6 weeks of paid time off (30 working days) 🏝️
- A team of friendly, forward-thinking people who always support each other
- Flexible working schedule 🏡
- Opportunities to grow and take on more responsibility 🌱
- Top-of-the-line tech, and naturally, Montonio swag 😎
- Team
- Product & Data
- Locations
- Tallinn
Tallinn
Why people love it here
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Competitive salaries
While we wouldn't want people working with us only for money, we do value our people and believe that this should reflect in their compensation.
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Actually transparent stock options
Everyone gets stock options and we take pride in telling you exactly how much your option package is worth instead of presenting you with obscure numbers that never get explained.
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Really nifty health insurance
We're offering a diverse health insurance package that covers a wide variety of health-related topics such as dental care, seeing a therapist, getting new glasses and so on.
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Hardware that works
Laptops, phones, headphones. We'll get you hardware that you can rely on for your work, depending on which cult you prefer following (i.e. Mac or PC, Android or iOS).
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Meet great people and hang out at team outings
People thrive when you let out a bit of steam every now and then. Team outings, dinners, company events and general pizzazz.
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No office politics
Never be afraid to speak your mind freely, it's okay to make mistakes and meritocracy will always prevail.
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Flexible working
The office is a great place to mix, mingle and to spontaneously bounce ideas around. However, we get it - palm trees are also nice. Work remotely if you want to.
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Things move fast here
Ideas get traction, we make fast decisions and are quick to execute.
Our values
💂 Ownership
When working with us, you’ll never be micromanaged or prodded to work. We trust people who we hire, so we let them make their own decisions.
💩 Learn from it, don’t dwell on it
Even the best of us make mistakes, it’s only human. Ask for help, fix the mess, tell your teammates and let’s make sure we learn from it, so we don’t stumble into the same mistakes twice.
🔍 Transparency & clear communication
Always ask the questions you have in your head, say what you’re thinking of and always stay honest with each other. We communicate our decisions and explain the thought processes behind them. Everyone who’s interested can ask questions and make suggestions about where we’re headed and why.
🚀 Ambition and initiative
We work with people who want to do things, who want to grow, who want to learn and with whom we can watch Montonio take off. If you see or hear something you’d like to help with, don’t wait to be asked, but stick your neck out and make yourself heard.
🎁 Delight our customers
At the heart of every little success is a merchant that’s happy with our products, our customer service or the daily interactions they have with us. Our success and growth is a byproduct of offering value to someone else on the market, never forget that.
🙇🏼 Stay humble
You get the idea.
About Montonio
Montonio is an e-commerce checkout orchestration platform, loved by over 8000 merchants in the Baltics, Finland, and Poland. To date, we have raised nearly 19M € from people who built Wise, Bolt, and Pipedrive.
Product Manager - Merchant Experience
We’re looking for a passionate Product Manager to be part of our core Merchant Experience team
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